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Transfer
requests will be initiated within 24
hours of receiving the the details with
payment during the working week, transfers
may take between 7 and 21 days, your
existing service will remain in operation
during that period.
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Check your
phone for ADSL availability |
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Notes:
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Line disconnection
would be for a matter of minutes or maybe
a couple of hours while you put in your new
ID not days or weeks. |
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You must be changing
to an equivalent service - you can upgrade
to a different service once the transfer
is complete. |
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Contract is for
a minimum of 3 months with 1 months written
notice required after the initial 3 months |
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Terminal equipment
- USB or Ethernet modems can be provided
at additional cost. |
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Installation of
terminal equipment and configuration of computer
equipment is the end users responsibility,
telephone support is available to assist
if required. Complete home installation may
be possible at additional cost depending
on location. |
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The monthly cost
of rental is kept low because we provide
wires only installation and have short contract
periods. |
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Port blocks: While
this may not affect the average broadband
user, more technical users of ADSL may wish
to allow access to and from home pc's and/or
servers for example for e-mail and web servers,
FTP access or even games servers. None
of our ports are blocked -
although abuse of the system for spamming
may lead to disconnection of service without
notice or refund, please see our term of
business and acceptable use policy |
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Support: we take
ownership of our users issues, no call centres
to get diverted to, no automated exchanges
or scripted support personnel, we take your
call personally and deal with it end-to-end. |
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Home/Business
use: Although we categorise these services
as home or business services they can be
used in small business or small home office/shared
environments
to provide internet access for a small number
of users - 3 or 4 computers maybe optimal
- higher numbers or intensive activity may
need the higher bandwidth and the lower contention
ratios of our business broadband options. |
